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FAQs


Please don’t hesitate to email us at support@vivid.limited any time of the day and we will get back to you during our office hours from 9am – 5pm PST.
What are your shipping costs?

Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there. You can check out our delivery options at checkout.

Is my country available for shipping?

We ship to almost any country in the world including United States, United Kingdom, Canada, Australia, Germany, Italy, France, Spain, although shipping carriers and delivery times may vary. If for some reason we are unable to ship to your country after the order has been placed, you will be receiving a full refund.

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.